Making
the right choice
We pride ourselves on helping you, the customer to choose the
correct product first time. The most expensive product is not
always the best, similarly, the least expensive one may not do
the job you purchased it for well enough.
Through this website we have tried to make it easy for the customer to talk to someone who knows all about the various
products on our site and who can help you to choose which product
is right for your individual requirements. Simply call us on 01207 507444 for expert advice on any of the products listed on our
site.
The Breathing Space ‘No Quibble
Returns Policy’
No Quibble returns
within 7 days.
If you change your mind about your purchase
you may return the item, unused, in its original full packaging
along with proof of purchase within 7 working days of delivery for exchange
or a refund.
If you wish to return an item you should: Contact Customer Services
on 01207 507444 and obtain a returns number. You must obtain
a returns number within 7 working days of delivery. Please ensure that the returns number
that you have been provided with is clearly marked on the outside
of the packaging.
We would suggest you use a Recorded Delivery service, as proof
of shipping is not proof of receipt. We can not accept responsibility
for any items that are lost in transit.
Terms and conditions of return
• The goods must be un-used and in original condition
& returned with full packaging including user guide and any
other accessories that were originally supplied with the goods.
We are unable to accept return of goods that are incomplete or have been used as we are unable to then sell these again as
brand new. We reserve the right to refuse the goods, If we are
however able to accept the goods we will charge a restocking fee
of 25%.
Please remember to send your return by Recorded Delivery. This
is for your own insurance against items lost in transit.
• Credit/Debit card refunds will be made within 30 days
providing we are satisfied that the goods are in an acceptable
condition as mentioned above.
• Only the cost of the goods will be refunded, you will
have to pay the carriage costs unless the reason for return is
due to an error on our part or if the goods are deemed to be faulty.
Faulty Goods
Return Policy within 28 days.
If there is a fault with your product you may
return it within 28 days of delivery for repair, replacement or
refund.
To return faulty goods you should contact Customer Services on 01207 507444 to obtain a returns number, Please ensure that the
returns number that you have been provided with is clearly marked
on the outside of the packaging. We would appreciate in all cases notification to be confirmed in writing as to the reason for the return.This makes it easier to confirm any claim.
Please remember to send your return by Recorded Delivery from
the Post Office or your chosen courier when returning goods, as
we cannot be held responsible for goods lost in transit without
it.
We will replace the product or refund
your money when:
• The product is confirmed to be faulty.
• If no fault is found then the product(s) will be returned
and a charge of £13.95 (plus VAT) per product, plus carriage
costs will be made to cover technical inspection costs. Manufacturers'
inspection charges for 'no fault found' items are higher than
those stated above and, if the item requires a full inspection
from the manufacturer, their charge will be passed on to the customer.
(Before sending goods back as ‘faulty’ it is always
a good idea to contact our technical helpline on 01207 507444
who are often able to resolve setup and installation problems
over the phone. Most manufacturers will also have a Product Helpline
in the User Guide provided with the item).
• The product is otherwise in its original condition.
• It is returned complete, together with any accessories
in the original box and all packaging.
Our promise to replace products or refund your
money does not apply to faults caused by accident, neglect or
misuse.
Where item(s) are confirmed to be faulty, we will also pay for
your reasonable cost of returning the item(s) for replacement
or refund.
Return of faulty
products after more than 28 days.
All Breathing Space products carry a twelve
month warranty. Once your product is more that 28 days old (but
within the 12 month warranty) it falls under the manufacturers
warranty. In this case you will need to contact the manufacturer
directly stating the product is outside its 28 day period. They
will then repair or replace the product as needed. If you do not
wish to deal directly with the manufacturer you are perfectly
entitled to return the faulty product to us, however in these
circumstances we would simply forward the faulty product to the
manufacturer for repair on your behalf. Therefore it is much quicker
to approach the manufacturer directly.
If no such replacement/repair service is offered by the manufacturer
or repair is not considered practical we will then repair / replace
or refund the product ourselves. The goods must be sent back to
us by recorded delivery from the Post Office or your chosen courier
when returning goods, as we cannot be held responsible for goods
lost in transit without it.
We will repair or replace the product
or refund your money when:
• The product is confirmed to be faulty.
• If no fault is found then the product(s) will be returned
and a charge of £13.95 (plus VAT) per product, plus carriage
costs will be made to cover technical inspection costs. (Before
sending goods back as ‘faulty’ it is always a good
idea to contact our technical helpline on 01207 507444 who are
often able to resolve setup and installation problems over the
phone. Most manufacturers will also have a Product Helpline in
the User Guide provided with the item).
• The product is otherwise in its original condition.
• It is returned complete, together with any accessories
in the original box and all packaging.
• Our promise to replace products or refund your money does
not apply to faults caused by accident, neglect or misuse. Repair,
replacement or refund is solely at the discretion of Breathing
Space.
Goods damaged
in transit.
It is the sole responsibility of the person receiving the goods
to ensure that they have not been damaged in transit before signing
any delivery documentation. Delivery drivers are obliged to wait
for a reasonable period of time (deemed to be no more than 15
minutes) whilst the receiver checks the goods have not been damaged
in transit. If you are in any doubt and do not have time to carry out a full inspection of the goods, then please sign for the goods as 'Damaged' This way should damage be subsequently found, then you will be covered.
Breathing Space cannot be held responsible for goods
signed for as being received in a satisfactory condition which
are subsequently found to have been damaged in transit. Should the receiver find the
goods be damaged upon delivery they should under no circumstances
sign the delivery note and should refuse to accept the goods which
will automatically be returned to sender. The customer should
then notify Breathing Space of the aborted delivery. When the
damaged goods have been returned a replacement order will be sent
out to the customer.
Your statutory rights are not affected.
Breathing Space is a trading name of Indoor Cooling Ltd.
Our registered Address is:
Indoor Cooling Ltd
Unit 4a
Park Rd Industrial Estate
Consett
England
DH8 5PY
|
