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Terms & Conditions

All Prices on this website are inclusive of VAT at the current rate. The price you see is the price you pay.

Making the right choice

We pride ourselves on helping you, the customer to choose the correct product first time. The most expensive product is not always the best, similarly, the least expensive one may not do the job you purchased it for well enough.

Through this website we have tried to make it easy for the customer to talk to someone who knows all about the various products on our site and who can help you to choose which product is right for your individual requirements. Simply call us on 01207 507444 for expert advice on any of the products listed on our site.

The Breathing Space ‘No Quibble Returns Policy’

No Quibble returns within 30 days.

We want you to be delighted with your product and with the service your receive from us at all times. We are a family business and understand how important it is for our customers to know they are in good hands. This is why we actively encourage you to pick up the phone and take advantage of our friendly advice and expertise at any time before, during or even after you have made your purchase. Our aim is to make sure you get the product that is absolutely right for you. Sometimes things may happen which mean you wish to return a product and that is fine! Any unopened or unused product can be returned for a full refund or store credit within 30 days of purchase. If you wish to return an item simply call us on 01207 506555 or send an email to info@breathingspace.co.uk and we will provide you with a returns number to attach to your parcel. A full refund will be provided immediately upon the products safe return.  

 

We will always do our best to take care of you, however there may be some instances whereby we are regretfully unable to accommodate a return or offer a full refund. For instance, in respect of hygiene, we are unable to provide a full refund for non-faulty goods that are incomplete or have been used. However, by all means please pick up the phone and give us a call, if you think your purchase isn't right for you we'll work with you and do our very best to take care of you.

Returning Faulty Goods within 30 days.
In the unlikely event that your product develops a fault within the first 30 days of delivery, we will repair, replace or refund it for you.
To arrange return of faulty goods simply contact us on 01207 507444 to alert us to the problem and we will provide you with a returns number. Usually we will arrange to send a courier to collect the faulty equipment at no cost to you.

We will replace the product or refund your money when:
• The product is confirmed to be faulty.
• If no fault is found then the product(s) will be returned and a charge of £13.95 (plus VAT) per product, plus carriage costs will be made to cover technical inspection costs. Manufacturers' inspection charges for 'no fault found' items are sometimes higher than those stated above and if the item requires a full inspection from the manufacturer, their charge may need to be passed on to the customer. (Before sending goods back as ‘faulty’ it is always a good idea to contact our technical support on 01207 507444 who are often able to resolve setup and installation problems over the phone. Most manufacturers will also have a Product Helpline in the User Guide provided with the item).
• The product is otherwise in its original condition.
• It is returned complete, together with any accessories in the original box and all packaging.

Our promise to replace products or refund your money does not apply to faults caused by accident, neglect or misuse.
Where item(s) are confirmed to be faulty, we will also pay for your reasonable cost of returning the item(s) for replacement or refund.

Returning Faulty Goods outside 30 days
All Breathing Space products carry a minimum of twelve months warranty. In fact most now carry twenty four and even sixty months for complete peace of mind.
Once your product is more than 30 days old (but still within its manufacturers warranty) we will repair or replace it for you under the terms of the warranty.
To arrange return of faulty goods simply contact us on 01207 507444 to tell us of the problem and we will provide you with a returns number and co-ordinate the return of the equipment.  

We will repair or replace the product as per our legal responsibility when:
• The product is confirmed to be faulty.
• If no fault is found then the product(s) will be returned and a charge of £13.95 (plus VAT) per product, plus carriage costs will be made to cover technical inspection costs. (Before sending goods back as ‘faulty’ it is always a good idea to contact our technical helpline on 01207 507444 who are often able to resolve setup and installation problems over the phone. Most manufacturers will also have a Product Helpline in the User Guide provided with the item).
• The product is otherwise in its original condition.
• It is returned complete, together with any accessories in the original box and all packaging.
• Our promise to repair or replace products does not apply to faults caused by accident, neglect or misuse. Repair, replacement or refund is solely at the discretion of Breathing Space.

Data Protection

Only the minimum necessary information required to fulfill your order is stored by us. We do not share your data with any third party companies. All necessary data is securely stored and not made available via the internet. We keep this data in confidence according to our privacy policy.

Breathing Space is a trading name of Indoor Cooling Ltd.

Our registered Address is:
Indoor Cooling Ltd
Unit 4a
Park Rd Industrial Estate
Consett
England
DH8 5PY