All Breathing Space products carry a minimum of twelve months warranty. In fact most of them now carry a two year or even a five year warranty for complete peace of mind.
Once your product is more than thirty days old (but still within its manufacturers warranty) we will repair or replace it for you under the terms of the warranty.
To arrange return of faulty goods simply contact us on 01207 507444 to tell us of the problem and we will provide you with a returns number and co-ordinate the return of the equipment.
We will repair or replace the product as per our legal responsibility when:
• The product is confirmed to be faulty.
• If no fault is found then the product(s) will be returned and a charge of £13.95 (plus VAT) per product, plus carriage costs will be made to cover technical inspection costs. (Before sending goods back as ‘faulty’ it is always a good idea to contact our technical helpline on 01207 507444 who are often able to resolve setup and installation problems over the phone. Most manufacturers will also have a Product Helpline in the User Guide provided with the item).
• The product is otherwise in its original condition.
• It is returned complete, together with any accessories in the original box and all packaging.
• Our promise to repair or replace products does not apply to faults caused by accident, neglect or misuse. Repair, replacement or refund is solely at the discretion of Breathing Space.