If your product develops a fault within the first 30 days of delivery we will repair, replace or refund it for you.
To arrange return of faulty goods simply contact us on 01207 507444 to tell us of the problem and we will provide you with a returns number. Usually we will arrange to send a courier to collect the faulty equipment at no cost to you.
We will replace the product or refund your money when:
• The product is confirmed to be faulty.
• If no fault is found then the product(s) will be returned and a charge of £13.95 (plus VAT) per product, plus carriage costs will be made to cover technical inspection costs. Manufacturers' inspection charges for 'no fault found' items are sometimes higher than those stated above and if the item requires a full inspection from the manufacturer, their charge may need to be passed on to the customer. (Before sending goods back as ‘faulty’ it is always a good idea to contact our technical support on 01207 507444 who are often able to resolve setup and installation problems over the phone. Most manufacturers will also have a Product Helpline in the User Guide provided with the item).
• The product is otherwise in its original condition.
• It is returned complete, together with any accessories in the original box and all packaging.
Our promise to replace products or refund your money does not apply to faults caused by accident, neglect or misuse.
Where item(s) are confirmed to be faulty, we will also pay for your reasonable cost of returning the item(s) for replacement or refund.
