We want you to be delighted with your product and with the service your receive from us at all times. We are a family business and understand how important it is for our customers to know they are in good hands. This is why we actively encourage you to pick up the phone and take advantage of our friendly advice and expertise at any time before, during or even after you have made your purchase.
Our aim is to make sure you get the product that is absolutely right for you. Sometimes things may happen which mean you wish to return a product and that is fine! Any unopened product can be returned for a full refund or store credit within 14 days of purchase. If you wish to return an item simply call us on 01207 506555 or send an email to firstname.lastname@example.org and we will provide you with a returns number to attach to your parcel. A full refund will be provided immediately upon the products safe return.
We will always do our best to take care of you, however there may be some instances whereby we are regretfully unable to accommodate a return or offer a full refund. For instance, in respect of hygiene, we are unable to provide a full refund for some of our air treatment products that are incomplete, have been opened or used. However, by all means please pick up the phone and give us a call, if you think your purchase isn't right for you we'll work with you and do our very best to take care of you.